Neo Labs LLC (“Neo Labs,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, creating an account, placing an order, contacting customer support, or otherwise interacting with our services.

This Privacy Policy explains the types of information we may collect, how we use and disclose that information, the choices available to you, and the steps we take to protect your information. By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Your name, billing address, shipping address, email address, and telephone number.
  • Account login information and account preferences.
  • Order details, purchase history, transaction records, and customer-service communications.
  • Information submitted through contact forms, product inquiries, reviews, surveys, or support requests.
  • Business, laboratory, institutional, or professional information provided for account verification or compliance purposes.
  • Age or identity-verification information when reasonably necessary to confirm purchasing eligibility, prevent fraud, or comply with legal requirements.

We may also collect certain information automatically when you use our website, including:

  • Internet Protocol address.
  • Browser type, device type, operating system, and language settings.
  • Pages visited, links selected, referring website, and browsing activity.
  • Date, time, and duration of website visits.
  • Cookie identifiers, advertising identifiers, and similar technical information.
  • General location information derived from an IP address.

Payment information may be collected and processed by third-party payment processors. Neo Labs LLC may receive limited transaction details, such as payment status, card type, expiration information, or the last four digits of a payment card. We may not directly receive or store complete payment-card numbers when payments are handled by an independent processor.

2. How We Use Information

We may use personal information to:

  • Process, verify, fulfill, and deliver orders.
  • Create and manage customer accounts.
  • Confirm eligibility and conduct compliance or fraud-prevention reviews.
  • Communicate about purchases, shipping, account activity, product availability, returns, or customer-service matters.
  • Respond to inquiries and provide technical or administrative support.
  • Maintain transaction records and comply with accounting, tax, regulatory, and legal obligations.
  • Detect, investigate, and prevent fraud, unauthorized transactions, chargebacks, abuse, security incidents, or violations of our policies.
  • Improve our website, product catalog, operations, advertising, and customer experience.
  • Analyze website traffic and understand how visitors use our services.
  • Send promotional emails or text messages when permitted by law and subject to your consent or opt-out rights.
  • Protect the rights, safety, property, and legitimate interests of Neo Labs LLC, our customers, service providers, and others.
  • Enforce our Terms and Conditions, Research Use Only requirements, and other company policies.

We seek to collect only information reasonably necessary for legitimate business, security, compliance, and operational purposes. FTC guidance recommends that businesses understand the data they hold, retain only what they need, safeguard it, dispose of it appropriately, and plan for security incidents.

3. Cookies and Similar Technologies

Our website and third-party service providers may use cookies, pixels, tags, local storage, analytics tools, and similar technologies. These technologies may be used to:

  • Keep the website functioning properly.
  • Remember account, cart, and preference information.
  • Authenticate users and protect against fraudulent activity.
  • Measure website traffic and performance.
  • Understand visitor behavior.
  • Improve content and website functionality.
  • Deliver or measure advertising, where applicable.

You may be able to control cookies through your browser or device settings. Blocking certain cookies may affect website functionality, account access, or checkout features.

Where required by applicable law, we may provide a cookie-management tool or obtain consent before using certain nonessential cookies.

4. How We Share Information

We may disclose personal information to third parties that assist us in operating our business, including:

  • Payment processors and financial institutions.
  • Website-hosting and e-commerce providers.
  • Shipping carriers, fulfillment providers, and delivery partners.
  • Email, text-message, and customer-support providers.
  • Fraud-prevention, identity-verification, cybersecurity, and compliance providers.
  • Analytics, advertising, and website-performance providers.
  • Accountants, attorneys, insurers, auditors, and professional advisers.
  • Government authorities, courts, regulators, or law-enforcement agencies when disclosure is legally required or reasonably necessary.

These providers may receive only the information reasonably necessary to perform services on our behalf and may be subject to contractual or legal confidentiality and security obligations.

We may also disclose information:

  • To comply with a subpoena, court order, law, regulation, or valid legal request.
  • To investigate suspected fraud, unlawful conduct, threats, or policy violations.
  • To protect the safety, rights, or property of Neo Labs LLC or another person.
  • In connection with a merger, financing, acquisition, restructuring, bankruptcy, sale of assets, or other business transaction.
  • With your direction, authorization, or consent.

5. Sale or Sharing of Personal Information

Neo Labs LLC does not sell personal information for money.

Certain analytics or advertising technologies may be considered a “sale,” “sharing,” or targeted advertising under some state privacy laws, even when no money is exchanged. Where applicable, eligible residents may request to opt out of those activities.

California privacy law provides qualifying consumers with rights involving access, deletion, correction, and opting out of certain sales or sharing of personal information. Covered businesses must also explain applicable privacy rights and methods for submitting requests.

6. Email and Text Communications

When you provide your email address or telephone number, we may use it to send:

  • Order confirmations.
  • Shipping and delivery updates.
  • Account or security notices.
  • Customer-support responses.
  • Product or service announcements.
  • Promotional communications, where legally permitted.

You may unsubscribe from promotional emails by selecting the unsubscribe link included in those messages. You may opt out of promotional text messages by replying STOP. Transactional, security, legal, or order-related messages may still be sent when necessary to complete a transaction or manage your account.

Message and data rates may apply to text communications.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, destruction, loss, or misuse.

However, no website, database, payment system, transmission method, or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and should notify us promptly if you believe your account has been compromised.

The FTC may take enforcement action when businesses make misleading privacy or security claims or fail to maintain safeguards appropriate to the information they possess.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill the purpose for which it was collected.
  • Maintain transaction and business records.
  • Provide customer service.
  • Prevent fraud and abuse.
  • Resolve disputes and enforce agreements.
  • Satisfy tax, accounting, regulatory, contractual, insurance, and legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer reasonably required, we may delete, anonymize, aggregate, or securely dispose of it, subject to applicable law.

9. Your Privacy Choices and Rights

Depending on your state or country of residence and the laws applicable to Neo Labs LLC, you may have the right to request:

  • Confirmation of whether we process your personal information.
  • Access to personal information we maintain about you.
  • Correction of inaccurate information.
  • Deletion of certain personal information.
  • A portable copy of certain information.
  • Information about categories of data collected, used, or disclosed.
  • Opt-out of certain targeted advertising, sales, or sharing.
  • Withdrawal of consent where processing is based on consent.
  • An appeal if a qualifying privacy request is denied.
  • Freedom from unlawful discrimination for exercising privacy rights.

These rights are not absolute. We may deny or limit a request when permitted by law, including when information is needed to complete a transaction, maintain required records, prevent fraud, protect legal rights, comply with law, or verify the requesting person’s identity.

To submit a privacy request, contact us using the information listed below. We may request additional information to verify your identity and protect your account. Authorized agents may be required to provide proof of authorization.

10. California Privacy Notice

This section applies only to California residents to the extent Neo Labs LLC is subject to the California Consumer Privacy Act or related regulations.

During the preceding 12 months, we may have collected the following categories of personal information:

  • Identifiers, such as names, addresses, email addresses, telephone numbers, IP addresses, and account identifiers.
  • Customer records and transaction information.
  • Commercial information, including products purchased or considered.
  • Internet or electronic network activity.
  • Approximate geolocation information.
  • Audio, electronic, or written communications with customer support.
  • Professional or business information voluntarily provided by customers.
  • Inferences drawn from website activity, product interests, or transaction history.

We may collect these categories directly from consumers, automatically through website technologies, from service providers, or from fraud-prevention and compliance partners.

We use and disclose this information for the business and commercial purposes described in this Privacy Policy.

Where legally applicable, California residents may have the right to know, correct, delete, and opt out of certain sales or sharing. California also restricts discriminatory treatment for exercising protected rights.

11. Sensitive Personal Information

We do not intentionally request highly sensitive information unless reasonably necessary for payment processing, identity verification, fraud prevention, legal compliance, or another disclosed business purpose.

Please do not send Social Security numbers, complete payment-card information, medical records, passwords, or other highly sensitive information through ordinary email or unsecured website forms.

12. Children’s Privacy

Our website and products are not directed to children under 18, and we do not knowingly collect personal information from children under 18.

Purchases may also be restricted to adults who have reached the applicable age of majority. If we learn that personal information was collected from a child in violation of applicable law, we will take reasonable steps to delete it.

COPPA imposes specific obligations on websites and online services directed to children under 13 or that knowingly collect personal information from them.

13. Research-Use and Compliance Information

Because Neo Labs LLC supplies products designated for laboratory research and analytical purposes, we may request information reasonably necessary to:

  • Confirm customer identity or age.
  • Review suspicious or unusual transactions.
  • Evaluate compliance with our Research Use Only policies.
  • Prevent diversion, misuse, fraud, or unlawful activity.
  • Meet shipping, carrier, financial, contractual, or legal requirements.

Information collected for these purposes may be reviewed by employees, contractors, compliance providers, payment processors, or legal advisers with a legitimate need to access it.

14. Third-Party Websites

Our website may contain links to third-party websites, applications, payment services, social-media platforms, or external resources.

Neo Labs LLC is not responsible for the privacy, security, availability, accuracy, or content of third-party services. Your use of those services is governed by the third party’s own policies and terms. We encourage you to review those policies before providing personal information.

15. International Visitors

Neo Labs LLC is based in the United States. Information submitted through our website may be processed and stored in the United States or other locations where our service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from the laws in your location. International visitors are responsible for determining whether accessing our website or purchasing our products is lawful in their jurisdiction.

16. Do Not Track and Global Privacy Control

Some browsers provide a “Do Not Track” setting. Because there is not a universally accepted standard for responding to all Do Not Track signals, our website may not respond to them in every circumstance.

Where required by applicable law and technically supported, we may recognize legally valid opt-out preference signals, such as Global Privacy Control, as a request to opt out of qualifying sales or sharing associated with that browser or device. California describes Global Privacy Control as a browser-based signal designed to communicate a request to stop the sale or sharing of personal information.

17. Data Breach Notification

In the event of a security incident involving personal information, Neo Labs LLC will investigate the incident and provide legally required notifications when applicable.

Missouri’s data-breach laws may apply to unauthorized access involving certain personal, financial, medical, health-insurance, Social Security, or driver’s-license information.

18. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, services, technologies, legal obligations, or business operations.